Customer Complaint Service Flow - Principal Indonesia

Principal Indonesia (PT Principal Asset Management) is committed to providing ease and security in your investment process. Principal Indonesia's Customer Complaint Service is ready to assist you in getting the best service you need.

The following is our customer complaint service procedure:

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Customer Complaint Service Flow

Verbal Complaint 
If you would like to submit verbal complaint, please contact our Customer Services team: 
PT Principal Asset Management
Phone: +(62 21) 5088 9988
Operational Hours: 08.30 WIB (Western Indonesia Time) – 17.30 WIB (Western Indonesia Team)

 

Written Complaint 
If you would like to submit written complaint, please send your written complaint by filling out the form on this link. 


Or


You could also submit your written complaint through written letters, WhatsApp messages or e-mail, by sending the copy of your ID, address and contact number as follows:  
Email: customerservices@principal.com 
WhatsApp Business: +628111 001 2328

Address:
Revenue Tower, District 8, Lantai 5
Jl. Jend. Sudirman No.52-53
Jakarta 12190 – Indonesia

 

Complaint Through Consumer Protection Portal Application (APPK)
Customer could also submit their complaint / feedback through application provided by OJK, named Consumer Protection Portal Application (APPK). 

 

Alternative Dispute Resolution Institution for the Financial Services Sector (LAPS SJK)
In the event that no agreement is reached on resolving the complaint with the Customer, the dispute will be resolved through the LAPS SJK in accordance with the provisions stipulated in OJK Regulation No. 61/POJK.07/2020 concerning Alternative Institutions for Resolving Disputes in the Financial Services Sector.